Refund policy

Refund & Returns Policy – Bezzos

We want you to be completely happy with your purchase. If something isn't right, we're here to help.

Your Right to Cancel (UK & EU Consumers)

As a consumer, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. This applies to all non-personalised products.

To cancel, simply contact us before the 14-day period expires:

📧 support@bezzos.co.uk 📞 +49 17648774921 🕐 Monday to Friday, 9:00 am – 5:00 pm (UK time, GMT/BST)

Or write to us at: Ousta Kiasif Yavasca GbR Ludwig-Erhard-Straße 18, 20459 Hamburg, Germany

How to Return an Item

Contact us at support@bezzos.co.uk to notify us of your return
Pack the item securely in its original or equivalent packaging
Ship the item back to us within 14 days of notifying us
Send us proof of postage

Items must be returned unused and in their original condition. Return shipping costs are the responsibility of the customer.

Refunds

Once we receive your returned item and confirm it is in original condition, we will process your refund within 10 working days using your original payment method.

We will refund the full price of the item plus standard outbound delivery costs. You will receive an email confirmation once your refund has been issued.

Please note: There are no handling fees or deductions from your refund. You are entitled to a full refund under UK consumer law (Consumer Rights Act 2015).

Exchanges

We're happy to exchange an item within 14 days of delivery, provided it is unused and in original condition. Please contact us at support@bezzos.co.uk before sending anything back so we can confirm availability.

Personalised & Custom Products

The right of cancellation does not apply to:

Goods made to your specifications
Personalised or custom-made products (e.g. embossed or engraved items)

If a personalised product arrives defective or damaged, your statutory warranty rights apply in full. Please contact us immediately with photos and we will resolve it promptly.

Damaged or Faulty Items

If your order arrives damaged or develops a fault, please contact us within 48 hours of delivery with photos of the issue. Under UK consumer law you are entitled to a repair, replacement, or full refund depending on the circumstances.

📧 support@bezzos.co.uk

Voluntary Withdrawal Form (Optional)

You are not required to use a form, but you may use the template below if you prefer:

To: Ousta Kiasif Yavasca GbR, Ludwig-Erhard-Straße 18, 20459 Hamburg, Germany 📧 support@bezzos.co.uk

I hereby withdraw from the contract for the purchase of the following goods: