Frequently Asked Questions – Bezzos
Shipping & Delivery
How long does delivery take to the UK? We deliver to the United Kingdom in 5–7 business days. Orders are processed within 1–3 business days after payment is confirmed.
How much does shipping cost? Shipping is completely free on all orders, worldwide. No minimum spend required.
Which carriers do you use? We ship via trusted carriers including DHL, UPS, and FedEx, depending on your location.
What is the order cut-off time? Orders placed before 11:00 PM (UK time) are processed the same or next business day, Monday to Friday.
Do you ship internationally? Yes. We ship to the United Kingdom, United States, Australia, Canada, Germany, and across Europe. If you are unsure whether we deliver to your country, contact us at support@bezzos.co.uk.
Can I track my order? Yes. Once your order has been dispatched you will receive a shipping confirmation email with your tracking number and a link to track your parcel.
What happens if my order is delayed? Delivery times are estimates and can occasionally be affected by customs clearance, high shipping volumes, or other circumstances outside our control. If your order has not arrived within 10 business days, please contact us and we will investigate immediately.
Returns & Refunds
What is your return policy? You have the right to return any non-personalised item within 14 days of receiving your order, no questions asked. Items must be unused and in their original condition.
How do I start a return? Simply email us at support@bezzos.co.uk with your order number and reason for return. We will guide you through the process.
Who pays for return shipping? Return shipping costs are the responsibility of the customer, unless the item arrived damaged or faulty.
How long does a refund take? Once we receive your return and confirm the item is in original condition, your refund will be processed within 10 working days to your original payment method. You will receive an email confirmation once it has been issued.
Are there any fees deducted from my refund? No. There are no handling fees or deductions. You receive a full refund including the original standard shipping cost, in accordance with UK consumer law.
Can I exchange an item? Yes. We accept exchanges within 14 days of delivery, provided the item is unused and in its original condition. Contact us at support@bezzos.co.uk before sending anything back so we can confirm availability.
What if my item arrives damaged or faulty? Please contact us within 48 hours of delivery with your order number and photos of the damage. We will arrange a replacement or full refund as quickly as possible.
Payment Methods
What payment methods do you accept? We accept PayPal, PayPal Express, Visa, Mastercard, American Express, Maestro, Klarna, Apple Pay, Google Pay, and Shop Pay.
What currency are prices shown in? All prices are displayed and charged in British Pounds (£).
Is it safe to pay on your website? Yes. All transactions are protected by SSL encryption. We never store your full card details and your payment information is never shared with third parties beyond what is necessary to process your order.
How does Klarna work? Klarna allows you to pay later or split your payment into instalments, subject to eligibility. Select Klarna at checkout and follow the on-screen instructions. Klarna's own terms and conditions apply.
